Radica provides ongoing maintenance of broadcast radio transmission systems, both those supplied and installed by ourselves and by third parties. We offer a service which comprises three elements:
Our emergency service extends from responding to alarms generated by the telemetry system, through providing telephone support to station staff to assist with a self-help solution, to on-site call-outs. Emergency support is provided at the request of the Client, and we will always consult before embarking on actions with significant cost implications. No annual charge or retaining fee is made for this service – we only charge if you make use of our services, against a standard rate card. Our services are available 24/7/365, and we operate on the basis of best endeavours with target minimum response times. We hold a selection of spare and standby equipment. Our aim is to deal with emergencies as quickly and efficiently as possible because we know how important it is to stay on air.
The sample screenshot of the Davicom DavLink interface shows the presentation of audio and RF levels, status indications, and external controls, with simple colour codes for thresholds and alarm states. Alarms may be linked into Radica’s Network Monitoring Centre, where they are aggregated and centrally logged using Davicom DavNet software, and from where clients may be notified, and our engineers informed.